Shipping and Returns
Free Shipping
- Most orders from Awandee Home are shipped out via FedEx / UPS.
- Currently, Awandee Home only ships to the 48 contiguous states within the United States, excluding PO Boxes, APO, FPO, DPO addresses, Alaska, Hawaii, Puerto Rico, and Guam.
- Orders must be placed by 12pm PST to start processing on the same day.
- Processing time: usually takes up to 3 business days. Holiday processing times may vary. Please contact customer service for specific shipping information.
- Delivery times: depending on destination usually take anywhere from 3–5 business days.
In most cases, we offer totally free shipping rates within the continental United States. And for other countries and regions, we are planning to provide the discounted flat shipping rates depends on the distance and package size.
The tracking number will be emailed to customers once the order is shipped.
Please confirm important information below to ensure your order arrives on time:
Address information: please ensure your business address or residential address is correct.
- We don't offer delivery upstairs service, hope your kind understanding!
-
Affected by Covid-19, there will be some delay in the delivery.
Returns & Exchanges Information
|
Category |
Returns Window |
Method |
Shipping Fee |
|
Package arrives damaged/Wrong item |
48 hrs |
Awandeehome provides prepaid return shipping label |
On Awandee |
|
Money Back Guarantee |
30 days |
Awandeehome provides unpaid return shipping label |
On Customer |
|
Any non-artificial quality issues |
3 years |
On Awandee |
|
|
Other Problems |
|||
To start a return, you need to contact us at the contact us page or directly email awandeehome@gmail.com, with reasons to return and picture proof of the item. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right as soon as possible.
Exceptions / non-returnable items
Items sent back to us without requesting a return will not be accepted. Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
Please contact us for any exchange need before ship back your item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you after 1-3 processing days we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it usually takes 3-7 business days for your bank or credit card company to process and post the refund too. Thanks for your patience!
Late or missing refunds
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at awandeehome@gmail.com